Legal

Privacy Policy

Draft — effective date to be confirmed by the clinic. Please review before going live.

1. Who we are

Lumeè Aesthetics ("we", "us") is a skincare and aesthetic clinic located at Ground Floor, Pavilion 99, GT Road, Bahria Town, Islamabad, 44000. You can contact us on +92 337 2105559.

2. Information we collect

When you use our website or book an appointment, we may collect: your name, phone number, email address (when provided), treatment(s) of interest, preferred appointment date and time, and any message you choose to send. When you contact us via WhatsApp, the information you share in that conversation is processed by WhatsApp under its own privacy policy.

3. How we use your information

To respond to your appointment requests and enquiries;
To confirm, reschedule, or manage appointments;
To provide pre-treatment and aftercare guidance;
To improve our services (where permitted by law).

We do not sell your personal information.

4. Legal basis & retention

We process personal data on the basis of your consent and our legitimate interest in providing health-related services to you. Appointment-related information is kept only as long as needed for medical-legal and clinical records purposes as required by applicable law.

5. Sharing

Your information is shared only with staff who need it to provide your care, and with service providers (e.g. hosting, analytics) bound by confidentiality. We do not publish your reviews, photos, or results without your explicit consent.

6. Data security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond within a reasonable time.

8. Cookies

This website currently does not use advertising or tracking cookies. If analytics are added later, you will be informed and consent will be obtained where required.

9. Changes & contact

We may update this policy from time to time. For any privacy question, contact us at +92 337 2105559 or via WhatsApp.